Swillhouse Group Has Issued a Public Apology in Response to Damning Reports of Misconduct

On Wednesday, August 21, the front page of The Sydney Morning Herald led with an explosive exposé revealing a culture of on-the-clock drug use, sexual abuse and unsafe work environments for female employees across the Swillhouse Group's collection of Sydney venues, including Shady Pines, Restaurant Hubert, Alberto's Lounge, the Caterpillar Club and the now-closed Frankie's Pizza. 

The bombshell report by Sydney Morning Herald's investigative reporter Eryk Bagshaw and Good Food reporter Bianca Hrovat contained shocking allegations including experiences of sexual assault, sexually inappropriate behaviour from male staff, and staff being pressured into drug and alcohol use. The report, which was compiled from a months-long investigation, also found failures in management with complaints from staff minimised or improperly resolved. 

Swillhouse Group CEO Anton Forte was aware of this misconduct and made various attempts to curtail certain behaviours amongst his staff, including hiring an HR specialist and introducing specific sexual harassment policies. In 2023, Forte went as far as prohibiting 50 percent discounts and free knock-off drinks for staff in an attempt to "prioritise and promote a culture of safety and wellbeing". The report stressed that Forte himself has never been accused of misconduct by his staff.

The backlash against Swillhouse Group in the wake of the report has been searing. Hundreds of comments from customers have appeared on the Swillhouse Group's various Instagram accounts. 

One comment posted to Restaurant Hubert's feed read: "So disappointed and sickened to read the article in the SMH about sexual abuse. Abusing women like that for your fun has a detrimental affect on them that has lifelong consequences. The worst thing is that you'll say something to the media and that will be it, nothing will change." 

Another added, "So disappointed. You were my favourite place in Sydney, but I'm so sad for all the women who have had to endure such horrible things - and that's just the stuff we know about from the ones who have been brave enough to speak out!"

Andrea Veltom

Industry backlash has been just as swift. Swillhouse Group's debut culinary and music festival, Swillfest, which was due to take place on September 21 with tickets already sold out, was cancelled after major sponsors, artists and masterclass chefs pulled out en masse.

The respected hospitality magazine Gourmet Traveller also announced that it would be removing Restaurant Hubert from the digital iteration of its prestigious annual Restaurant Guide, although the venue will still appear in the already-produced print edition. Editor Joanna Hunkin said in a statement relating to the removal of Restaurant Hubert: "While these allegations are not isolated, I cannot stress enough, it is not the prevailing norm. We cannot let this tarnish an entire industry, which is full of decent, hard-working and conscientious humans."

Revered chef Neil Perry — one of the nation's most respected restaurateurs and the chair of the Australian Restaurant and Cafe Association — confirmed to The Herald that Forte would be stepping down from his position on the board of the Association with immediate effect.

On the evening of Thursday, August 22, Swillhouse issued an apology via its social media channels, emphasising that the reports of abuse were historical and also announcing the cancellation of its upcoming Swillfest.

"This week, our business has faced scrutiny with distressing claims about how Swillhouse used to operate in the past. We sincerely apologise to anyone who has felt hurt, unsafe, unprotected, triggered, or unheard. We particularly extend this apology to our female staff, guests, friends and family," the statement reads.

It continues: "We acknowledge that Swillhouse was not always perfect and that we got things wrong in the past. We sincerely regret that any of our former staff have felt let down or unsafe. Questions about workplace safety and inclusiveness have been an industry-wide issue, and we are committed to being part of the solution, not the problem. Several years ago we began the process of building a better workplace where our people feel protected and where those poor behaviours are not tolerated. No one should feel unsafe in their workplace. That's not OK.

"While we cannot right the wrongs of the past, we acknowledge them and apologise for any hurt caused. We assure our people, our customers, our friends and our patrons that we currently have best practice policies and processes in place to ensure our people work in the safest possible environment today and tomorrow.

"We understand and respect community expectations and, today, are proud to have a workplace that is inclusive and diverse, where our people have a voice and we listen and support them. We recognise we can always be better and are making our workplace systems and support even stronger. 

"Our responsibility and focus right now is to our people and their wellbeing and for this reason, we don't feel it's appropriate to go ahead with plans for Swillfest on 21 September."

 

View this post on Instagram

 

A post shared by Swillhouse (@swillhouse.hospitality)

A follow-up article published by The Herald and Good Food on Thursday, August 22, written by journalist Dani Valent, alleged systemic failures across Australia's hospitality sector, representing "endemic" levels of widespread gender-based violence and sexual danger in the workplace.

If you need to speak to someone about an experience you have had or are seeking information, please contact 1800Respect on 1800 737 732 or visit 1800respect.org.au.

Top image: Kristoffer Paulsen