Splendour Patrons Charged Thousands in Potential Ticketing Hack

Overview

As if it wasn't stressful enough to get a ticket to Splendour, this morning potential festivalgoers were faced with an A-grade nightmare on ticketing provider Moshtix involving price glitches and what appeared to be an outside hack. After dutifully logging on at 9am to fight the virtual queues, many punters were led astray by a rogue link advertising tickets at a 50 percent discount. After providing details to finish the purchase, they were met with credit card fees upwards of $3,000.

As Moshtix users began to flood the Splendour social media accounts, representatives became aware of the glitch and responded on Twitter in an appropriately panicked fashion.

However there were numerous reports of the exorbitant fees occurring on full-priced tickets too.

While some users powered on with the purchase either not seeing the price hike or being blinded with SITG ticket lust, most sensibly cancelled the purchase and attempted to restart the process. Unfortunately — because it's Splendour — by this point the ticket allocation was completely exhausted. Cue bouts of justified internet outrage and quiet weeping.

Moshtix owner Harley Evans released a statement soon afterward saying anyone who bought tickets at the increased prices will still be eligible for tickets. "All of these affected orders will be cancelled today, and customers contacted to allow them to purchase at the correct prices," it read. However such actions don't accommodate those who backed out of the purchase and many are calling for an (incredibly unlikely) resale.

Though the cause of the glitch is currently under investigation, many claim it could be a hack associated with infamous narcotics website Silk Road. While completing purchases many users cited suspicious links associated with the website, one of which even read 'mosh+hack'.

The good news is, Moshtix have confirmed that no credit card information has been compromised during the ordeal so no need to rush off and cancel your cards if you got duped. The bad news is literally everything else. If you somehow got tickets, all your friends will now seethe at you. If you forgot tickets went on sale, it's too late — you will never get to sing 'Hey Ya!' with Outkast. And, if you were affected by the 'technical difficulties' this morning, you can look forward to a wonderfully entertaining complaint line over at their ticket support site.