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Virgin's Bag Tracking Is Now Available Across the Airline's Entire Domestic and International Network

This helps solve one of the most-annoying things about air travel: knowing where your luggage is.
By Sarah Ward
January 31, 2024
By Sarah Ward
January 31, 2024

Not knowing where your bag is when you disembark from a plane is a downright travel nightmare, and also now hopefully a thing of the past if you're flying with Virgin Australia. In 2023, the carrier rolled out a free baggage-tracking tool to fix this much-hated situation, starting with a heap of domestic routes. Now, it's available across its whole network.

Flying to Japan? Bali, Fiji, Samoa or Vanuatu? Queenstown? The bag-tracking app covers those destinations. Wherever you're heading, you'll get notifications when your luggage is ready to fly, then when it's on the plane and again once it is at the baggage carousel.

Virgin started testing the new technology in May 2023, then launched it in August domestically on almost 70-percent of flights before January's full rollout. Unsurprisingly, the feature has been popular. Since last year, the app has been used around 1.3-million times by Aussie travellers.

Obviously, this feature covers checked luggage only. If you're carrying your bags into the cabin with you, you'll know where they are. For those stowing their suitcases in cargo, however, you'll be able to see where they are across your entire journey.

Here's how it works: you'll need that aforementioned app, and to check your bag. You'll also want to enable push notifications. From there, expect to be buzzed with all the relevant info — the app will tell you which baggage carousel to head to as well, solving another airport annoyance.

"Australians find comfort in the ability to track food deliveries, postal deliveries, technology, even their heart rate, all via apps, and it made sense for travellers to be able to do the same thing when flying Virgin Australia," said Virgin Australia Group Chief Customer and Digital Officer Paul Jones.

Virgin Australia's baggage-tracking tool is now available across all flights. Find out more via the airline's website, and download the app online as well.

Published on January 31, 2024 by Sarah Ward
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